Prove Return Delivered, Refund Promised
Use tracking screenshots, delivery confirmation, and follow-up logs to prove a return was delivered and a refund was promised.
Published November 24, 2025
To prove a return was delivered and a refund was promised, combine tracking proof with clear follow-up notes.
When to use this
- A merchant claims they never received your return.
- Support promised a refund but missed the date.
- You need documentation for a dispute or chargeback.
How to do it (fast)
- Capture tracking screenshots and delivery confirmation details.
- Keep chat transcripts or emails that mention the promised refund date.
- Follow up on a set cadence and record each contact.
- Use a timeline log to show missed deadlines and outcomes.
Why this helps
- Tracking proof shows the return was delivered.
- Promised dates establish when the merchant missed the deadline.
- A timeline log makes escalation faster.
Related tools
Not legal advice. Courts set their own rules. Keep your original records.
Build a return and refund timeline
Log delivery proof, refund promises, and follow-ups in one PDF you can share with support or your issuer.
Open the refund timeline toolFrequently asked questions
What proof do I need for a return delivery?
Save tracking screenshots, carrier delivery confirmations, and any return authorization emails.
How do I show a refund was promised?
Keep chat transcripts, emails, or call notes that include a promised refund date or amount.
How often should I follow up?
Follow up on the promised refund date and continue weekly until payment arrives.