Free Insurance Claim Communication Log PDF (Adjuster Call Log)
Track every call, email, and portal message with your insurance adjuster in a clean, court-ready PDF log. Free, private, and runs in your browser.
Published November 21, 2025
When you’re dealing with an insurance claim, documenting every call and message can decide how smoothly your claim gets paid. This log template keeps all your communication in one place with dates, methods, and next steps.
When to use this
- You’re in an active property, auto, or medical claim and want a paper trail.
- You’ve had confusing or inconsistent updates from your adjuster.
- You expect to escalate a denied or delayed claim and need proof of follow-up.
How to do it (fast)
- Open the Insurance Claim Communication Log tool and fill in your claim details.
- Add a new row for each call, email, or portal message with your adjuster.
- Note the date, time, method, who you spoke with, and what was promised.
- Download your PDF log and save or print it for your records.
Why this helps
- Gives you a single, organized record of every contact with your insurer.
- Makes it easier to show a supervisor, attorney, or regulator what has (and hasn’t) happened.
- Supports disputes about delays, miscommunications, or broken promises.
Related tools
- Home Repair Estimate Comparison PDF
- Proof of Loss PDF
- Security Camera Incident Log PDF
- Medical Expense Reimbursement Log PDF
Not legal advice. Courts set their own rules. Keep your original records.
Runs in your browser • No uploads • Download a clean PDF in minutes
What this log is
A simple worksheet for your claim: it captures who you spoke with, how, when, and what they promised. You can add next steps or deadlines and produce a PDF that is easy to hand to an adjuster supervisor or attorney.
How to use it during a claim
- Start a new entry for every phone call, email, portal message, or in-person meeting.
- Capture the exact date/time and the person’s name and role so you can reference it later.
- Write a short summary of what was discussed and the next steps the insurer committed to.
- Download the PDF weekly to keep a saved copy in case the portal access changes.
Why detailed communication logs matter
When claims stall, supervisors and regulators often ask for dates, names, and promised actions. A dated log proves follow-ups, shows delays, and helps you escalate respectfully with facts instead of memory.
Step-by-step with more detail
- Enter your insured name, claim number, company, and adjuster on top of the form.
- Log each contact immediately while details are fresh—include documents requested or promised payments.
- Highlight any deadlines the adjuster gave you so you can schedule reminders.
- Download the PDF and share it if you need to request a supervisor or file a complaint.
CourtPDF vs typical spreadsheets / handwritten notes
| Feature | CourtPDF log | Spreadsheets / handwritten |
|---|---|---|
| Private PDF in browser | Yes | Depends on storage |
| Adjuster contact fields pre-set | Built-in | Manual setup |
| One-click PDF download | Included | Needs export or printer formatting |
| Easy to share with supervisors | Yes | Varies |
FAQ
- Why keep an insurance claim communication log?
- It shows every call, email, or portal message with your adjuster so you can prove follow-ups and timelines if a claim is delayed or denied.
- What should I record after each adjuster call?
- Note the date, time, method, who you spoke with, what was promised, deadlines, and any documents the insurer requested.
- Is this log private?
- Yes. The tool runs in your browser and generates the PDF locally without uploads.
- Can I use it for homeowner, auto, or medical claims?
- Yes. The template is flexible for property, auto, medical, or other personal insurance claims.
- How do I show this to a supervisor or regulator?
- Download the PDF and share it with a claim supervisor, attorney, or state department of insurance when escalating issues.
- Does this replace legal advice?
- No. It is an organizational tool only. Talk to an attorney for strategy or legal guidance.
- Can I track portal messages as well as calls?
- Yes. Include phone, email, portal, and in-person notes in one place.
- How many entries can I add?
- As many as you need—the PDF builder will paginate automatically.
Works great with: Proof of Loss PDF, Home Repair Estimate Comparison, Security Camera Incident Log.