Student Loan Servicer Communication Log PDF (Free Template)
Track calls, emails, and portal messages with your student loan servicer so you have proof of what was promised.
Published November 24, 2025
Servicer mistakes and broken promises are common. Keeping a detailed log helps you escalate to the ombudsman, CFPB, or legal aid with confidence.
When to use this
- You’re dealing with IDR recalculation problems or forbearance you didn’t request.
- Payments were misapplied or your PSLF counts look wrong.
- You need a timeline to show the ombudsman, CFPB, a state regulator, or legal aid.
How to do it (fast)
- List your servicer, loan type, and account details at the top.
- Log each call, email, or message with the date/time, method, rep name, and topic.
- Record what was promised, deadlines, and any follow-up date.
- Note the documents or screenshots you saved and download the PDF for escalation.
Why this helps
- Written records counter “he said/she said” arguments when servicers backtrack.
- If you escalate to CFPB or a regulator, a clean PDF makes the pattern obvious.
- It’s easier to track PSLF or IDR timelines when each interaction is logged in one place.
Related tools
Not legal advice. Courts set their own rules. Keep your original records.
Need to log a servicer call?
Open the Student Loan Servicer Log